Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities.

The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.

We are currently considering candidates for the following position:

• Reservations Manager

The successful candidate will work closely with the Sales Team, Tour and FIT Department and Front Office;

• Responsible for the smooth operation of the Reservation department.
• Duties include respond to telephone, e-mail, and in-person inquiries from clients.
• Review arrival reports and VIPS's, top accounts to ensure all special requirements are met
• Responsible for verifying rate accuracy, code management and Full House Management
• Responsible for in-house, arrival, and room status reports - verifying room types and inventory
• Leisure rate promotion management
• Manage details of the RSVP Program, full understanding of the RSVP Program, benefits, redemptions and policies.
• Prepare all necessary forecasts; to work closely with the Sales Team, and Front Office to maximize occupancy, rate, and revenue
• Liaise with Revenue Management Team daily to ensure rate integrity and hotel inventory is accurate and balanced
• Manage and coordinate all group and individual reservations. Oversee Group, Tour and FIT wash
• Tour and FIT / Air Crew Management
• Group Booking Management
• Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
• Monitor group cutoff dates
• Have a complete knowledge of the hotel's emergency procedures; work with Safety & Security Manager to ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
• Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
• Develop, implement and maintain SOP's related to Reservations
• Provide operational support in the capacity of Duty Manager when required

Job Requirements

Excellent opportunity for an energetic, self-motivated candidate, with minimum 3 years Reservation's experience in a similar environment. Candidate must have exceptional guest service and communication (both verbal and written) skills. Some Post-Secondary education is required, preferably in a recognized Hospitality Program. Strong knowledge of computer systems required OPERA (or similar) and additional languages are preferred.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**