Sutton Place
  • 12-Aug-2022 to 11-Oct-2022 (PST)
  • Halifax, NS, CAN
  • Full Time

Luxurious hotel living with classic European style, The Sutton Place Hotel's luxury hospitality experience has arrived in Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.

Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. Our fully equipped fitness centre, on-site Chop Steakhouse & Bar, and underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.


  • Team rates from $59 per night
  • 25% discount at our restaurants for up to 6 people
  • ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
  • RRSP Matching for eligible employees
  • HumanaCare free mental health support & counselling
  • Employment milestone rewards
  • Ongoing employee events, incentives and recognition
  • Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)

The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Front Desk Agent

Key Responsibilities

The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):

  • Check-in and check-out services
  • Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or on the telephone
  • Providing information to guests about the hotel and the surrounding area
  • Maintaining and securing a cash float for guest transactions and currency exchange; participating in upsell programs to ensure maximum profitability
  • Adhere to all established credit and inventory control procedures
  • Present statement of charges to departing guests and receive payment
  • Identify and record special billing instructions and notify Accounting
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Ensure the security of keys, company and guest information
  • Accurate and secure gathering of guest information and use of computerized equipment and property management system
  • Assisting with emergency response as required


  • This is an excellent opportunity for a warm, energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
  • The successful candidate must have proven, exceptional guest service and communication (both verbal and written) skills
  • Strong attention to detail
  • Proven interpersonal and problem-solving abilities
  • Flexibility in shifts is essential, as evening shifts will be required.
  • Position requires continuous standing and walking throughout the shift.
  • Strong knowledge of computer systems required, OPERA (or similar)


Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**


Sutton Place
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