Sutton Place
  • 21-Jul-2021 to 19-Sep-2021 (PST)
  • Vancouver, BC, CAN
  • Full Time

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa.

Our dedication to the health and safety of our guests, employees and partners is paramount and we follow our PureClean program- Staying Safe Together.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Relief Night Manager / Night Auditor

Key Responsibilities

The successful candidate will assist in leading the overnight operations of the hotel and will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to): maintenance of service standards & guest satisfaction at the highest level; motivation, training, and development of team members.

  • Check-in and check-out services
  • Answering guest inquiries, accommodating special requests, and assisting in resolving and concerns or issues in person or via telephone
  • Prepare, check, and correct room rate variances by conducting thorough audits
  • Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
  • Runs the nightly processing sequence to reset systems for the next days' use
  • Prepares and transmits credit card deposits
  • Balance the rooms audit
  • Keep team informed of all problems, emergencies and unusual matters of significance
  • Adheres to all established credit and inventory control procedures
  • Present statement of charges to departing guests and receive payment
  • Identify and record special billing instructions and notify Accounting
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Ensure the security of keys, company, and guest information
  • Administrative duties including reports, payroll, scheduling
  • Report unsafe work conditions, areas requiring repair or suspicious persons
  • Assisting with emergency response as required


Excellent opportunity for an energetic, self-motivated, team-oriented leader, with minimum 2 years Night Audit/Front Desk experience in a similar environment. Candidate must have exceptional guest service and communication (both verbal and written) skills, a polished, professional demeanor, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program, as well as schedule flexibility to include weekends and public holidays as needed. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.


Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**


Sutton Place
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