Sutton Place
  • 16-Jul-2021 to 14-Sep-2021 (PST)
  • Revelstoke, BC, CAN
  • Full Time - Seasonal

The Sutton Place Hotel at Revelstoke Mountain Resort is seeking dynamic individuals to join our Guest Services Team. We are currently accepting applications for Full Time Guest Service Agent for the Summer of 2021.

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4 start hotel, located directly opposite the gondola and activities that provides experiences of a lifetime for our guests.

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service, and settling the guest's account upon completion of their stay. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests, must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Job Duties

  • Greet and communicate with guests in a professional manner.
  • Register arriving guests and assign rooms.
  • Making and modifying reservations.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
  • Present statements of charges to departing guests and receive payment.
  • Take over from the personnel on previous shifts, checking and accepting float and takings.
  • Work closely and professionally with all hotel & resort departments.
  • Ensure public spaces are maintained and well presented.

Requirements

  • High School Diploma, G.E.D. or equivalent
  • Experience in customer service
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
  • Exceptional conflict resolution, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment.
  • Able to build and maintain lasting relationships with other departments, key business partners, and guests.
  • Able to effectively communicate both verbally and in writing.

Benefits:

  • Supplemental Summer Bonus. *This position includes a $2.00 per hour retention bonus paid out in full at the end of our summer operating season.
  • Summer Employee Pass to Revelstoke Mountain Resort including activities, hiking & mountain biking
  • Bike to work incentive.
  • Reciprocal deals on summer lift tickets at other local mountains.
  • Third Party partnership discounts for all employees.
  • Group Life Insurance, Extended Health, Dental, Vision Care (after 6 months of full-time service)
  • Matching RRSP program (after 1 year of full-time service)

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sutton Place
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